Q. What devices are compatible with MobiMoney?
A. MobiMoney can be downloaded from the Apple App and Google Play stores. The app functions on the most recent and the last two versions of both the Apple and Android systems. Cardholders using older systems may still be able to download the application; however, they may not have all the functionality.
Q. How do cardholders enroll?
A. To register a card with the MobiMoney app, the cardholder must perform the following steps:
Steps to Enroll in MobiMoney
1) Download the application from the Apple App and Google Play stores.
2) Once download is complete, tap the MobiMoney app icon on the device (mobile, tablet, etc.)
3) Tap the “New User” button to begin registration,
• Enter your 16-digit card number
• Enter your security code, card expiration date, and address
• Enter the last 4 digits of your SSN
• Accept terms & conditions
4) Create Your Account
• Enter your email address, select password, and enter your full name
5) Once you complete this process you will be prompted to sign in using the password you have just created. You will then be prompted to establish a Passcode to avoid signing in with username and password for each use.
Q. When the cardholder signs up on the MobiMoney app, does it start immediately or is there an overnight process before it starts working?
A. The MobiMoney app starts immediately.
Q. How does the Cardholder set controls and alerts?
A. MobiMoney enables the cardholder to set controls and alerts to limit fraud. These are set, and can vary, for each card registered and can be changed under the “Control Preferences” and “Alert Preferences” tab.
Q. What is the difference between Card On/Off and other transaction sub-controls?
A. Card On/Off allows the cardholder to quickly disable or enable the card. The sub-controls allow the cardholder to set controls based on transactions they don’t often participate in.
Q. For recent transactions, how many can be displayed? How far back does it go?
A. The configuration shows the last 50 transactions or the last 3 months of transactions.
Q. Are balances shown in real-time?
A. The balances are obtained in real-time when the request is made.
Q. If I have two cards registered can I transfer funds from Card 1 to Card 2?
A. Only Intra-Card transfers are available in MobiMoney. If Card 1 has two linked accounts funds can be transferred from Account 1 to Account 2 on Card 1. Not from Account 1 on Card 1 to Account 1 on Card 2.
Q. I received a push notification but don't know why.
A. Under the “Recent Transactions” tab find and tap the transaction you received the push notification. The “Transaction Details” screen will show the pertinent details of the transaction and by tapping on the dollar amount (top right) the screen will show what alert and control settings would have triggered a notification.
Q. What is a Passcode and what is it used for?
A. The passcode is used for session validation. There are two passcode options, one is a 4-digit code and the other is touch ID (for Apple devices only.) If you have logged in with your password, you have created a new session. That session should last for 24 hours, if you do not close the app completely. If you switch back and forth between apps, you will be able to use a passcode to reenter the app. If you have closed the app or the session time has expired, then you will be pushed back out to the login screen.
Q. I am having trouble registering my card in the MobiMoney app. What could be wrong?
A. If you are having trouble registering a card in the MobiMoney app, please contact PARDA at 1-800-860-5640. We will need to verify that the address, SSN and expiration date that are being entered into the MobiMoney app matches the information that we have stored on our card processing system for that card.
*The information being entered MUST MATCH what is stored in the card system.
Q. Is the Block International Transactions Control designed to block cards outside the US? What if I live outside of the U.S.? Will this control decline transactions in my home country?
A. “Block International” is really “Block Non-US” transactions. If you live outside the US, do not use any of the location controls including My Location and My Region Controls.
MobiMoney is a mobile app that lets you manage your debit card from your mobile device! The app allows cardholders to turn their card off/on, receive instant alerts on their mobile device, and limit usage based on location, merchant preferences, transaction type, and threshold amounts. Click here for a pdf version of FAQ'S or click below.
Q. What devices are compatible with MobiMoney?
Download the MobiMoney App in the Apple or Google store below!
MobiMoney Introductory Video
Adding a New Card
Turning a card On/Off
Like what you See? Get started and Join PARDA!