Join Our Team

At Parda, we're committed to serving our members, supporting our communities, and creating an environment where employees can thrive. Our culture is built on teamwork, professionalism, innovation, and a genuine commitment to delivering exceptional member service.

We are currently seeking a Member Experience Specialist to join our Ypsilanti branch, and we welcome applicants with a variety of backgrounds and experience levels. If you are passionate about helping others, building relationships, and delivering exceptional service, we encourage you to apply.

What You'll Do

As a Member Experience Specialist, you'll play a key role in helping members achieve financial success while providing outstanding service.

Responsibilities may include:

• Processing member transactions, including deposits, withdrawals, loan payments, and transfers.
• Assisting members with account questions, service requests, and account maintenance.
• Opening new accounts and educating members on products and services that support their financial goals.
• Consumer lending (Interest in or experience with), including interviewing and discussing borrowing needs, gathering financial information, and assisting with loan-related services.
• Promoting products and services that provide value to members and enhance their financial well-being.
• Resolving member concerns professionally and accurately.
• Maintaining member records and ensuring confidentiality.
• Contributing to branch goals through teamwork, member service, and relationship-building.

What We're Looking For

We value attitude, work ethic, and a passion for helping others as much as experience. We welcome candidates from diverse backgrounds and encourage individuals with strong potential and a desire to grow to apply.

Qualifications:

• High school diploma or GED required.
• Customer service, retail banking, financial services, sales, cash handling, or related experience preferred.
• Strong communication and relationship-building skills.
• Familiarity or ability to learn financial products, services, and lending processes.
• Excellent problem-solving, organizational, and member service skills.
• Professionalism, dependability, and attention to detail.

Experience Levels Considered:

• Entry-level candidates who are eager to learn and grow.
• Experienced financial service professionals with consumer lending, account-opening, and member relationship experience.

Why You'll Love Working Here

• Help members make informed financial decisions and improve their financial well-being every day.
• We invest in our employees through training, development, and advancement opportunities.
• Opportunity to build community relationships by representing the credit union at local organizations, networking functions, and outreach events that may occur outside of regular branch hours.
• Enjoy Work-Life Balance
  • Monday through Friday, 8:30 AM to 5:15 PM branch operations schedule
• Comprehensive Benefits
  • 401(k) with company match
  • Health insurance
  • Dental insurance
  • Paid time off
  • Tuition reimbursement
  • Community engagement and volunteer opportunities